CUSTOMER SERVICE ASSISTANT - Asa Sul

Description

Job Summary: Customer service professional handling diverse interactions — from registrations and activations to claim follow-up and query resolution — with emphasis on customer satisfaction and retention. Key Highlights: 1. Multichannel customer service: WhatsApp, chat, Instagram, Facebook, email, and telephone. 2. End-to-end customer lifecycle management, including claims and renewals. 3. Problem resolution with focus on customer satisfaction and retention. Human Resources Consulting is seeking a Customer Service Assistant in Brasília (Asa Sul). Meizon RH is a company specialized in talent recruitment and selection, offering customized solutions to meet the human resources needs of various organizations. **Responsibilities:** Serve customers promptly and empathetically via WhatsApp, website chat, Instagram, Facebook, e\-mail, and telephone. Assist with the full registration and activation process (e.g., collecting invoices, bike photos, serial numbers, and documents). Activate registrations in the internal system and arrange QR Code tag delivery. Receive reports of theft or robbery, guide customers on filing police reports, and initiate insurance claims with the insurer. Monitor each claim daily and keep customers updated at every stage (recovery or indemnification). Conduct follow\-up on expiring registrations or insurance policies. Resolve technical queries: app usage, correct tag application, checking against the National Stolen Bikes Database, etc. Handle complaints, cancellation requests, and refund requests with full focus on customer satisfaction and retention. Record all interactions in the CRM and maintain updated customer service quality metrics. Previous experience as a Customer Support Agent, Customer Service Analyst, Customer Service Coordinator, or Relationship Assistant may indicate suitability for some responsibilities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 1\.812,00 * Meal Allowance * Transportation Allowance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Business hours. Monday to Friday. Shift schedule 5×2\.