Operations Assistant

Description

Job Summary: The Operations Assistant will work within the Operational After-Sales Coordination team, creating and executing processes related to SIPAG registration and providing operational support. Key Highlights: 1. Second-level incident handling 2. Documentation of operational processes 3. Support for internal operational processes **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM **Experience Level:** Professional **Employment Type:** Permanent – CLT The Operational After-Sales Coordination team has an opening for an Operations Assistant. This area creates, improves, and executes processes primarily occurring during the transactional phase of SIPAG registration — SICOOB’s acquiring solution. The main activities performed include: management dashboards, analytics dashboards, and database handling, involving the Coordination’s operational processes. The primary operational processes are: lifecycle management and execution of SIPAG registrations; increasing the payment link limit; second-level issue resolution for: voucher activation; access to the SIPAG Mobile App and Portal; enabling and usage of PIX Sicoob via SIPAG; guidance on functionalities offered by external vendors’ commercial automation solutions. Additionally, this role provides business support for SIPAG in judicial proceedings where CCS is the passive party. **Responsibilities:** * Handle second-level incidents forwarded to the team; * Document operational processes; * Support cooperatives by clarifying doubts (when necessary); * Provide support for internal operational processes of the Operational After-Sales Coordination **Requirements:** **Mandatory Requirements:** * Currently pursuing a bachelor’s degree; * Proficiency in Excel; * Business writing skills; * Proficiency in PowerPoint. **Desirable Requirements:** * Knowledge of Power BI **Benefits:** Childcare/Babysitter Allowance, Undergraduate and Postgraduate Scholarship Program, Christmas Basket, Year-End Day Off, Extended Maternity Leave, Extended Paternity Leave, Annual Profit-Sharing Program, Health Insurance Plan, Dental Insurance Plan, Multi-Sponsored Private Pension Plan, Soft and Hard Skills Development Program, Internal Mobility Program – Internal Opportunity Matching, “Viver Bem” (Well-being) Program, Life Insurance, Sicoob Corporate University, Meal Allowance, Food Voucher, Transportation Voucher (optional), Wellhub