IT Support Assistance

Description

Job Summary: The professional will be responsible for handling and resolving technical support requests, configuring and maintaining equipment, monitoring systems and networks, and protecting corporate information. Key Highlights: 1. Technical support service and resolution of technical support requests 2. Configuration and maintenance of IT equipment 3. Monitoring of systems and networks for proactive incident resolution **Description and Responsibilities:** **Work Schedule:** 44 hours per week **Level:** Operational **Employment Type:** Permanent – CLT **?? What You Will Do (Responsibilities)** * Handle and resolve technical support requests using internal tools to ensure continuity of IT services. * Configure and maintain IT equipment, including computers, printers, and mobile devices, ensuring proper functionality. * Monitor systems and networks to proactively identify and resolve incidents. * Perform routines to protect corporate information. * Update and document technical procedures and support manuals to facilitate service delivery and training. **?? How You Will Interact and Impact** * Collaborate to implement improvements in IT processes. * Communicate\-effectively to understand needs and provide efficient, clear solutions. * Contribute to optimizing workflows by identifying opportunities for automation and standardization. * Participate in training sessions and meetings to align strategies and promote an information security culture. **Requirements:** **?? Essential Requirements** * Degree in **Information Technology**, **Information Systems**, or related fields, or equivalent practical experience. * Intermediate to advanced proficiency in reading and understanding documentation. **?? Technical Competencies** * Proficiency in technical support. * Knowledge of networking and communication protocols. * Experience with system monitoring tools. * Proficiency in Microsoft Office and collaboration tools such as Teams. * Ability to install, configure, and maintain printers and devices. **?? Behavioral Competencies** * Commitment and willingness to continuously learn. * Acting with ethics and integrity. * Strong verbal and written communication skills. * Humanized and consultative service approach. * Organizational skills and attention to detail. * Collaborative work ethic and team spirit. * Organizational skills and attention to detail. * Adaptability to change and continuous learning. **Benefits:** Annual Bonus, Childcare/Babysitter Allowance, Education Allowance, Supplementary Pension Plan, Day\-Off, Performance Incentive Plan, Health Insurance, Dental Insurance, Salary, Life Insurance, Sicoob University, Meal Voucher, Food Allowance