Description
Job Summary:
Responsible for the operational management of the store, people, results, and customer satisfaction, ensuring sales quality and process compliance.
Key Highlights:
1. Leadership and team management in a dynamic environment
2. Focus on results and customer satisfaction
3. Team development and training
Responsible for the operational management of the store, people, operations, results, sales quality, and customer satisfaction.
Manages qualitative and quantitative indicators, as well as operational processes, achieving established goals and targets for the team and store. Supports the store's strategic management during the Sales Manager's absence.
**Requirements:**
* Completed or ongoing undergraduate degree;
* Proficiency in Microsoft Office suite;
* Knowledge of Android and iOS systems is a plus;
* Prior experience in leadership and team management roles;
* Experience in sales, goal achievement, and performance metrics.
**Responsibilities:**
* Operational management of personnel;
* Foster a positive and appropriate work climate and environment;
* Train and ensure team adherence to company-provided training programs;
* Participate in training activation activities;
* Disseminate company knowledge and information to the team (e.g., via morning meetings);
* Manage inventory;
* Ensure satisfaction of customers visiting the store;
* Guarantee sales quality, customer service, and proper execution of procedures;
* Ensure correct implementation of company processes and procedures at the store and by the team;
* Monitor customer service interactions and assist the store team in sales conversion;
* Manage customer flow in the sales floor;
* Comply with ANATEL regulations;
* Execute safety procedures as directed by the company;
* May occasionally be assigned additional responsibilities related to campaigns, projects, and products.
**Performance Indicators:**
* Profitability (Revenue, Margin, Physical Units) across Mobile, Fixed, Terminals, and Digital Services segments;
* Quality (IP, FPD, FsuB, Churn, Internal Fraud);
* Customer satisfaction;
* Variable compensation.
**Benefits:**
* Medical assistance
* Dental assistance
* Education allowance
* Commission
* Meal voucher
* Transportation voucher
* Day Off
* Psychological support
* Gym pass
**(For questions during registration, contact 38 99921\-8684\).**
Work location: On-site
Full-time
Onsite
Volta Redonda,Rio de Janeiro
