Description
Job Summary:
Manages store operations, people, and results, ensuring sales quality and customer satisfaction, with emphasis on strategic management and processes.
Key Highlights:
1. Store, people, and results operational management
2. Focus on sales quality and customer satisfaction
3. Support for strategic management and KPIs
Responsible for the store's operational management, including people, operations, results, sales quality, and customer satisfaction.
Manages qualitative and quantitative KPIs, as well as operational processes, achieving established team and store objectives and targets. Supports the store's strategic management during the Sales Manager's absence.
**Requirements:**
* Completed or ongoing undergraduate degree;
* Proficiency in Microsoft Office suite;
* Knowledge of Android and iOS systems is a plus;
* Prior experience in leadership and team management roles;
* Experience in sales, target achievement, and KPIs.
**Responsibilities:**
* Operational management of personnel;
* Foster a positive and appropriate work environment;
* Train staff and ensure adherence to company-provided training programs;
* Participate in training activation activities;
* Disseminate company knowledge and information to the team (e.g., via morning meetings);
* Manage inventory;
* Ensure satisfaction of customers visiting the store;
* Guarantee sales quality, customer service, and procedural execution;
* Ensure correct implementation of company processes and procedures at the store and by the team;
* Monitor customer service interactions and assist store staff in sales conversion;
* Manage customer flow in the sales showroom;
* Comply with ANATEL regulations;
* Execute security procedures per company guidelines;
* May occasionally be assigned additional responsibilities related to campaigns, projects, and products.
**KPIs:**
* Profitability (Revenue, Margin, Physical Units) across Mobile, Fixed, Terminals, and Digital Services segments;
* Quality (IP, FPD, FsuB, Churn, Internal Fraud);
* Customer satisfaction;
* Variable compensation.
**Benefits:**
* Medical assistance
* Dental assistance
* Education allowance
* Commission
* Meal voucher
* Transportation voucher
* Day Off
* Psychological support
* Gym pass
**(For questions during registration, contact 38 99921\-8684\).**
Work location: On-site
Full-time
Onsite
Volta Redonda,Rio de Janeiro
