CUSTOMER SERVICE (SAC)

Description

Job Summary: Grupo Muffato is seeking professionals passionate about customer service for direct customer interaction, ensuring agile, clear, and efficient service. Key Highlights: 1. Focus on customer satisfaction and loyalty 2. Agile, clear, and efficient service 3. An environment that values proactivity and commitment ### **About the Opportunity** Excellent customer service is essential to ensure customer satisfaction and loyalty. Grupo Muffato seeks customer-service-oriented professionals who deliver positive and resolution-focused experiences to our customers. You will be responsible for direct customer interaction, ensuring agile, clear, and efficient service. ### **Main Responsibilities** * Provide customer service via communication channels (telephone, chat, and/or e\-mail) * Clarify inquiries, provide information, and guide customers clearly and objectively * Record requests, orders, and cancellations in the system * Ensure compliance with company service standards and processes * Focus on rapid and efficient resolution of requests * Contribute to customer satisfaction and loyalty ### **Mandatory Requirements** * Completed high school education * Strong verbal and written communication skills * Proactivity and commitment to results * Ability to follow service procedures and standards * Judgment and empathy in customer interactions ### **Preferred Qualifications** * Prior experience in customer service * Basic knowledge of customer service systems or CRM * Ability to interact effectively with diverse customer profiles * Teamwork skills ### **Profile We Seek** * Communicative and empathetic profile * Agility and organization * Problem-solving focus * Professional and collaborative attitude #### **Benefits:** * Medical assistance * Transportation allowance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefits card * Recognition programs * Life insurance * Funeral assistance * Pregnancy support * On-site meals * Career development plan #### **Work Schedule and Hours:** * Rotating 6-days-on/1-day-off schedule * Daily working hours: 8:00