Collections Agent

Description

**Responsibilities:** * Conduct outbound calls following scripts while ensuring high-quality service, proactively engaging customers, reminding them of installment due dates, and helping reduce delinquency. * Clearly and effectively guide customers on available payment methods, deadlines, and applicable fees. * Issue payment slips, payment guides, and other documents for resolving outstanding balances, as needed. * Negotiate payment agreements, installment plans, and deadlines with customers according to identified needs. * Record all customer interactions in the system, including contact history, negotiation details, and commitments made. **Requirements:** * Completed high school education; * Call center experience is a plus; * Excellent written and verbal interpersonal communication skills; * Proactivity, adaptability, and accountability. **Salary:** R$1\.621,00; increases to R$1\.700,00 after 90 days \+ variable compensation **Benefits:** Flexible meal card (R$26.00/day), transportation allowance, group life insurance, health and dental plans, childcare assistance, access to TotalPass, partnerships with gyms, psychologists, educational institutions, and others. **Working Hours:** Monday to Friday, 09:00–17:12 or 09:48–18:00 **Work Location:** On-site, near Estádio do Couto Pereira, Alto da Glória neighborhood, Curitiba. Employment Type: Full-time CLT Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation allowance Employment Type: Full-time CLT Compensation: R$1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Childcare assistance * Commercial partnerships and discounts * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site