Account Manager | CRM

Description

Job Summary: At Loft, the Account Manager ensures the success of our real estate CRM customers by transforming their experience and boosting market performance. Key Highlights: 1. Transform the experience of real estate professionals 2. Manage relationships with high-priority clients in the real estate sector 3. Contribute to the evolution of internal customer service processes How the Account Manager Team Builds Loft: The mission of the Account Manager team is to ensure that our Loft CRM customers achieve tangible and sustainable results. We are responsible for transforming the experience of real estate professionals, helping\-them extract maximum value from our solutions and enhancing their performance. We are currently in a strategic phase of restructuring this area and seek someone with solid experience and forward-looking vision to accelerate this transformation. **Challenges you’ll face:** * Manage relationships with high-priority clients in the real estate sector, ensuring their ongoing satisfaction and success with our CRM; * Develop retention strategies, including customized success plans for each account; * Monitor customer health scores using analytics tools such as Salesforce and Loft CRM, identifying risks and opportunities; * Serve as the primary point of contact to resolve complex issues and deliver consultative, proactive support; * Collaborate with internal teams—including Sales, Product, and Support—to ensure customer needs and feedback are translated into improvements; * Conduct training sessions and workshops to empower customers in using our real estate CRM; * Contribute to creating and evolving internal processes that increase service efficiency and quality. **What you need to unlock this role:** * Experience in Customer Success or related fields; * Excellent communication, presentation, and relationship-building skills; * Willingness to travel; * Analytical ability to translate data into practical, impactful actions; * Experience with customer management tools, preferably real estate CRM, Salesforce, and/or HubSpot; * Proactive profile with strong results- and customer-satisfaction orientation; * Prior experience in departmental restructuring or implementation of new processes is a plus. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Remote Work, Culture, and Education); Medical Assistance Dental Assistance Life Insurance ️WellHub \- Access to gyms across Brazil Wellz\- Mental Health Platform ️Flexible Vacation \- Take your vacation anytime Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work \- Hybrid