Job Summary: A technical support professional for help desk operations, issue diagnosis, guidance, and liaison between customers and the technical team, contributing to continuous improvements. Key Highlights: 1. Provide technical help desk support throughout the customer journey 2. Diagnose issues and guide customers on best practices 3. Serve as the liaison between the customer and the technical team An internet service provider is seeking a Technical Support Assistant in Itanhaém. **Responsibilities:** Provide technical help desk support throughout the customer journey. Diagnose issues, guide customers on best practices, and serve as the liaison between the customer and the technical team. Propose complementary solutions based on identified needs. Contribute to continuous improvements in support workflows and customer experience. Previous roles such as Support Analyst, Support Technician, Technical Support Assistant, or Support Specialist may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed technical education **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent — On-site. * Duration: Full-time * Working Hours: 12:00 PM to 9:00 PM.
João Silva
Indeed · HR
João Silva
Indeed · HR
