ADMINISTRATIVE SUPPORT ANALYST

Description

Job Summary: Support Analyst to ensure effective technical support, proactive problem resolution, and optimization of system usage to enhance customer satisfaction. Key Highlights: 1. Passionate about technology and seeking innovative solutions 2. Providing technical support for systems used by thousands of supermarket chains 3. Proactively resolving issues and optimizing system functionalities **Job Description:** ---------------------- We are restless and never settle! We continuously improve what is already good and transform it into something even better. If you are passionate about technology and want to join an incredible team that pursues innovative solutions every day, we have great news: The VR team is growing! Join VR and transform, simplify, and evolve the businesses of thousands of supermarket chains across the country! \#VEMSERVR. Your mission as a Support Analyst will be to ensure effective technical support for users of the company's systems, proactively resolving issues, clarifying doubts, and optimizing the use of system functionalities—directly contributing to customer satisfaction and operational stability. Key Responsibilities: Provide customer support via remote tools (phone, chat, remote access, ticketing system). Diagnose, analyze, and resolve technical tickets related to the ADM module. Perform version testing to identify and fix bugs. Monitor technical performance via internal portal. Suggest system adjustments aimed at optimizing functionalities. Ensure compliance with company standards, policies, and procedures. Maintain workplace organization and manage materials under your responsibility. Adhere to company policies/procedures/standards, work processes, and implemented management systems. Perform other duties related to your role and work processes as required by operational needs. **Essential Requirements:** ------------------------------ Clear communication: Explain matters objectively and understandably. Concentrated attention: Focus on details during customer interactions. Responsibility: Fulfill schedules, tasks, and commitments seriously. Active listening: Listen attentively to correctly understand requests. Personal organization: Handle multiple tasks in a structured manner. Ability to learn quickly: Absorb new knowledge efficiently. Proactivity and sense of urgency: Seek to learn, assist, and anticipate minor requests. Analytical ability for problem solving Customer focus Stress tolerance: Remain calm and focused in challenging situations. Commitment to results Teamwork: Collaborate positively with colleagues and leaders. **Desirable Requirements:** -------------------------- Basic proficiency in tools such as Teams and Office suite. Remote technical support and support tools. Office suite (Outlook, Word, PowerPoint, Excel). Understanding of hardware, networking, and front-of-store financial routines (cashier, sales, cards). Database fundamentals (especially basic SQL). Retail business awareness. **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Health and dental insurance (co-payment) Mobility allowance / Home office allowance (for hybrid teams) Meal voucher and/or food allowance Life insurance Birthday Day Off (who doesn’t love a day off?) Extended paternity leave Gympass **Work Location:** ---------------------- Recife Unit **Working Hours:** ------------------------ Business hours with weekend shift rotations