Job Summary: Responsible for receiving and serving customers, clarifying doubts, completing documents, and scheduling appointments while ensuring organization and customer satisfaction. Key Highlights: 1. Direct and personalized customer service, in person or by phone 2. Appointment management and patient care coordination 3. Opportunity to grow and transform smiles across a large network Receive and provide direct customer service in person or by phone, clarify doubts, complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company’s Standard Operating Procedures manual; * Maintain equipment and workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, prepare and submit financial reports on cash flow to the company’s administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and audio levels—including TV and radio—in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Public-facing customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Clear diction; Writing and grammar proficiency; Communication skills; Negotiation skills. * **Social:** Interpersonal relationship skills; Teamwork; Ability to interact with the public; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! We were founded with the mission of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers**, proudly bearing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**