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Job Summary: This role involves transforming customer experience through empathetic and intelligent support for a People Management - HCM product, focusing on quality, problem-solving, and continuous learning within a high-performance team. Key Highlights: 1. Transform customer experience with empathy and intelligence 2. Be part of a high-performance team passionate about delivering value 3. Focus on continuous learning and challenges that drive growth **We are restless, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to boost the business of thousands of companies is also what motivates us to transform our ideas into results, creating great experiences for our people and evolving the tech ecosystem. A GPTW-certified company proud of its people and committed to offering growth journeys, learning opportunities, and valuing diversity of people and perspectives. Because it’s more than a job—it’s a position at Senior. To help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto **LEARN MORE ABOUT THIS OPPORTUNITY:** Do you believe you can transform the experience of those on the other side? Here, every interaction is an opportunity to make a difference in our customers’ lives! Our purpose is to help achieve the best results by guiding with empathy and intelligence to maximize delivery. Here, routine gives way to continuous learning and challenges that help us grow every day! This position supports our People Management Product—HCM. You will join a high-performance team passionate about delivering value and delighting our customers! We work with focus, agility, and great care to meet deadlines and exceed expectations. Our customers and channels are spread across Brazil! If you love challenges and want to be part of something big, this is your place! **Key Responsibilities:*** Ensure service quality by monitoring KPIs and strengthening relationships with internal and external customers; * Prioritize wisely amid multiple demands; * Serve as both a technical reference and a skilled negotiator with customers; * Collaborate with other teams, maintaining close and efficient communication; * Identify and proactively address risks or crises with keen attention; * Share knowledge with the team and customers, acting as a multiplier of topics within your area of expertise. **WE ARE LOOKING FOR SOMEONE WHO:*** Has solid experience with Payroll and eSocial system processes; * Masters the support and customer service process; * Has basic knowledge of SQL commands for queries; * Understands the fundamentals of Web services/APIs; * Possesses sharp logical reasoning; * Holds a completed undergraduate degree in Business Administration, Accounting, or fields related to our product. **Our Benefits:*** Health and dental insurance; * Life insurance \- PPLR \- Profit and Results Sharing;* Wiipo card with flexible benefits * Wiipo Club with exclusive discounts and advantages \- TotalPass \- Gym and wellness benefit;* Banked hours; * Citizen company: Extended maternity and paternity leave; * Birth assistance; * PET assistance; * Senior Corporate University; * Career development plan **The Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities inclusive of diverse people and thoughts. This is how we achieve outstanding results—driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being a Senior professional on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for enterprise management. With over 35 years of history and offices across the nation, we take pride in the digital transformation our organization delivers to countless businesses. Beyond Brazil, we have expanded internationally through the acquisition of a company in Colombia, making us LATAM. With one of the most comprehensive portfolios for high performance, the quality of our solutions stems from the work of over 2\.700 professionals. Our purpose—"Empower People and Accelerate Businesses"—and our passion for technology make us a GPTW. For seven consecutive years, we’ve maintained our status as a Great Place to Work®, powered by incredible people who make Senior an ever-better place to work. And so we continue growing—valuing the journey and demonstrating that Senior’s expansion and brand strength come from engaged, fearless people, because driving the new is part of who we are. Discover more about us at www.senior.com.br or through our social media:
