COLLECTION ASSISTANT

Description

Job Summary: The professional will execute all stages of the collection process, conduct customer negotiations and follow-ups, issue renegotiations and payment slips, and ensure data accuracy in the ERP. Key Highlights: 1. Active and passive involvement in customer collection and negotiation 2. Monitoring service blocks due to customer requests or non-payment 3. Ensuring compliance with company policies and ethics **Job Description:** ---------------------- Execute all stages of the collection process; adhere to collection policies and procedures; conduct active and passive collection and negotiation with customers; monitor and implement service suspension due to customer request or non-payment; issue renegotiations and payment slips; ensure information in the ERP is accurate; participate in discount campaigns; maintain conduct in accordance with Compliance standards, Code of Ethics, and other company policies; perform other duties relevant to the area as required. **Essential Requirements:** ------------------------------ Completed high school education; Proficiency in Microsoft Office suite is desirable. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Fixed salary \+ commission Meal allowance / food voucher Starbem \- Telehealth and Well-being Support Day off Group life insurance Corporate University \- Mhnet Ensina Internet discount after probation period Transportation voucher Wellhub (Gympass) **Work Location:** ---------------------- CHAPECO/SC **Working Hours:** ------------------------ 8:00 AM to 12:00 PM and 1:12 PM to 6:00 PM, Monday through Friday **Additional Information:** --------------------------- This position is based at Rua Marechal Deodoro, 1167 D, Bairro Maria Goretti, Chapecó/SC, CEP 89801\-061. After submitting your resume, remember to apply for the position of interest. The hiring process consists of two stages, both of which are mandatory to validate your application.