TECHNICAL SUPPORT

Description

Job Summary: The professional will provide technical support to customers, record service requests, report anomalies, and act in accordance with compliance regulations and the Code of Ethics. Key Highlights: 1. Technical support to customers (phone, online, and in-person) 2. Compliance with Compliance regulations and the Code of Ethics 3. Recording of service requests and interactions in the system **Job Description:** ---------------------- Responsibilities: \* Achieve goals and performance indicators under your responsibility; \* Provide technical support to customers (phone, online, and in-person); \* Record service requests and interactions in the system; \* Report process anomalies to your supervisor; \* Request assistance for cases of higher complexity; \* Act in accordance with Compliance regulations and the Code of Ethics; \* Serve internal and external stakeholders; \* Perform other duties within the department **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Additional benefits include: Fixed salary \+ variable compensation; Meal allowance; Transportation allowance (up to 6% payroll deduction); Starbem \- Telehealth and Well-being Services; Group life insurance; Corporate University \- Mhnet Ensina; Discount on internet plan after probation period; Exclusive mobile plans; Birthday Day Off; Wellhub (Gympass). **Work Location:** ---------------------- CHAPECO/SC