An accounting firm is seeking a Customer Success Analyst in Rio Acima. Quorum Recursos Humanos is a company specialized in people management solutions. It offers recruitment, selection, and human resources consulting services. **Responsibilities:** Provide customer support via WhatsApp (Take Blip), email, and Pipefy, resolving inquiries and tracking requests, managing tickets and internal processes. Collaborate with the accounting, tax, legalization, and HR departments; support onboarding of new customers; perform registrations and updates in systems (Pipefy, Nibo, spreadsheets, and CRM); and contribute to improving the customer experience. Previous roles such as Customer Success Specialist, Customer Success Consultant, Customer Success Coordinator, or Customer Success Manager may indicate alignment with some of the activities for this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: 2\.800,00 * Meal Allowance * Transportation Allowance * Health Insurance * Gympass **Additional Information:** * Employment Type: Hybrid — Hybrid work model. * Candidates from Raposos, Nova Lima, Itabirito, or Sabará are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Thursday, from 08:00 to 18:00\. Friday, from 08:00 to 17:00\.