Level 1 Support Analyst

Description

Job Summary: We are hiring a Technical Support Analyst to join our team, focusing on customer support, issue resolution, and ensuring user satisfaction. Key Highlights: 1. Provide technical support and resolve customer issues 2. Ensure customer satisfaction with rapid solutions 3. Diagnose and resolve technical issues **Job Description** We are hiring a Technical Support Analyst to join our team in Pouso Alegre, MG. This role involves providing technical support to customers, resolving issues, handling customer requests, and ensuring their satisfaction through appropriate and timely solutions. Responsibilities include diagnosing and resolving technical issues, logging support interactions, and maintaining effective communication with users. This is a full-time, on-site position. **Qualifications** * **Analytical Skills:** Must possess the ability to critically analyze technical problems and identify effective solutions. * **Technical Support:** Experience providing technical support, including configuration and repair of technology systems and equipment. * **Customer Service:** Must have customer service skills and a strong focus on ensuring customer satisfaction with delivered services. * **Problem Solving:** Must have experience identifying and resolving technical issues, as well as troubleshooting skills. * Advanced knowledge of operating systems and networks, as well as a degree in Information Technology or related fields, is a plus. Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$1.800,00 - R$2.100,00 per month Benefits: * Dental insurance * Transportation allowance