**Join us! #ComeBeVerisure #VerisureJobs** Have you ever considered working for a company that promotes diversity and equity in all its opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers opportunities for development and growth! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay informed!** Verisure is a reference in Europe and Brazil in terms of protection for people, homes, and businesses, with over 5 million customers. Over its 35+ years of history, it has brought innovation and reliability to alarm systems and has become an industry benchmark. Verisure Brazil is part of the international group that leads in Europe, with presence in over 18 countries. ### **Job Mission** Coordinate IT infrastructure and support operations, ensuring availability, stability, security, and performance of technological environments, as well as the quality of user support, aligning technology with business needs. ### **What are the main responsibilities?** * Coordinate teams for **Infrastructure, Service Desk, and Technical Support**, ensuring appropriate service levels (SLAs). * Guarantee **availability and continuity** of IT services (networks, servers, cloud, backups, security, and workstations). * Plan and monitor **preventive and corrective maintenance** of infrastructure. * Manage IT contracts and suppliers (outsourcing, telecom, cloud, hardware, and software). * Manage **incidents, problems, and changes**, ensuring rapid resolution and appropriate communication. * Define and monitor performance, support, and availability **KPIs**. * Implement and maintain **ITIL best practices, governance, and information security**. * Support IT projects, continuous improvements, and automation initiatives. * Ensure control of IT asset inventory (hardware, software, and licenses). * Develop, guide, and evaluate team performance, promoting technical and behavioral training. * Collaborate closely with other departments, understanding operational and strategic needs. **What do you need?** * Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or related fields. * Previous experience in **coordinating IT infrastructure and support**. * Knowledge of **Windows/Linux environments, networks, cloud (AWS, Azure, or GCP)**, and service desk tools. * Experience with **ITIL, incident, change, and problem management**. * Knowledge of information security and service continuity. * Experience managing suppliers and contracts. * Advanced Spanish or English * Leadership and people development * Systemic vision and results orientation * Prioritization and decision-making ability * Clear communication and collaborative attitude * Organization, sense of urgency, and solution focus * Resilience and management of operational pressure **Benefits** * Transportation Allowance; * Meal or Food Allowance; * Sulamérica Life Insurance; * AMIL Health Plan; * Sulamérica Dental Plan (after 3 months); * Wellhub (Gympass); * Zero Stress — access to various services to resolve domestic emergencies; * Vidalink — pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Health Check-up; * Elfie — health monitoring app and discounts; * Conexa — teleconsultation platform; * Payroll-deductible loan — per current policy; * Verisure Monitored Alarm — per current policy; * Daycare Assistance up to 10 months of age — per current policy; * Bebê Verisure — a gift kit for new Verisure parents; * Parental Leave — 25 days after birth or adoption date; * Clube Mais — partnership program offering exclusive discounts for Verisure employees. * Health, dental, and Wellhub plans may involve monthly fees depending on the selected category. **Working Hours** Monday to Friday, from 8:00 AM to 5:48 PM Hybrid model: 3 days per week onsite **Work Location** Morumbi — SP