Main responsibilities * Customer service (in-person, phone, and digital channels): welcoming, needs triage, information about services, deadlines, and prices. * Active and receptive scheduling: confirmation, rescheduling, follow-up reminders, and improving attendance rate (no-show). * Workshop schedule management: resource allocation, blocks and priorities; coordination with the technical team and real-time updates. * Customer prospecting: activation of inactive database, referrals/post-sales, tactical campaigns, and local opportunities/partnerships. * Goal-oriented work: converting inquiries into appointments, portfolio revenue, customer satisfaction, and schedule productivity. * Data recording and updating: CRM/spreadsheets, service history, and performance indicators. Monday to Friday \- 8am to 6pm \- 1h15 for meal break.