Part-time Sales and Relationship Assistant - Ilha do Governador

Description

Job Summary: We are seeking a proactive Relationship and Sales Assistant to provide welcoming service, support, and engagement throughout the customer relationship lifecycle. Key Highlights: 1. Welcoming and efficient service to customers and students 2. Involvement in the entire sales cycle (pre-sales, sales, and post-sales) 3. Opportunity for growth within an institution of educational excellence Cultura Inglesa is for everyone! **All our positions are affirmative for inclusion and diversity, and we eagerly await your application!** Cultura Inglesa is an innovative company that dreams of positioning Brazil on the global stage through education—empowering increasingly confident and fluent English speakers. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English language instruction, with over 89 years of operation and excellence in this field. We offer comprehensive technological development and teaching material resources. We adopt an entrepreneurial mindset, continuously improving our products and services, and pioneer innovative teaching methodologies, believing firmly in educational innovation. Do you enjoy communicating, have a passion for helping people, and care about education? We are looking for a **Relationship and Sales Assistant** to join our team! Here, you will be the first point of contact for our students and their guardians, providing welcoming service, sales support, and engagement at every stage of the customer relationship. **Responsibilities and Duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, either in person or via digital channels. * Clarify questions regarding courses, products, and services offered by Cultura Inglesa. * Participate in the entire sales cycle: **pre\-sales, sales, and post\-sales**, ensuring a complete experience for the customer. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency. * Conduct **follow\-ups** with customers, track complaints, and assess satisfaction levels. * Support student enrollment and withdrawal processes, observe behaviors, and report situations to leadership. * Update and organize the database of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other team members. * Participate in training sessions and contribute to continuous process improvement. * Adhere to internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work with **sales and customer service**. * Organizational skills, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic personality. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic English knowledge will be considered a plus. **Additional Information** **Schedule:** Monday to Thursday: 3:00 PM–8:00 PM / Friday: 10:00 AM–6:00 PM / Saturday: 9:00 AM–12:00 PM\* (to be coordinated with manager) **What We Offer:** * A dynamic and collaborative environment that values professional development. * Opportunity for growth within an institution committed to educational excellence. * Health insurance * Dental insurance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC membership benefits * Birthday day off If you possess the energy, passion, and dedication we seek, we would love to meet you! Please send your resume and join Cultura Inglesa! Cultura Inglesa is one of the most awarded language-learning brands in the market. With over 90 years of history, we operate in more than 100 units across 8 Brazilian states and the Federal District. We offer both in-person and live online classes, combining quality education with social initiatives, technology, and innovation.