Billing Assistant

Description

Job Summary: The professional will be responsible for issuing and sending invoices, analyzing pre-invoices, blocking DACTEs, and assisting the Billing Analyst in resolving billing discrepancies and monitoring receivables, while also providing technical support and customer service. Key Highlights: 1. Experience in billing and analysis of tax processes. 2. Negotiation skills and ability to resolve customer issues. 3. Technical support and guidance on regularization of incidents. Requirements: * Experience in the billing department performing invoice issuance and dispatch, analysis and resolution together with the department. * Completed or ongoing undergraduate degree. * Knowledge of Excel (intermediate level is a plus). * Strong verbal and written communication skills. * Negotiation and problem-solving abilities. * Analytical mindset and focus on tasks. Summary of Responsibilities: * Issue and send invoices to customers promptly and in accordance with due dates, based on commercial agreements, billing modalities, and each customer's specific billing requirements. * Analyze pre\-invoices sent by customers and verify that transport documents correspond to actual shipments performed. * Block DACTEs temporarily in the system from billing, related to various operational incidents, until their proper regularization, as determined by the Billing Analyst's analysis. * Assist the Billing Analyst in addressing invoice discrepancies reported by customers, handling them appropriately, redirecting to responsible departments, and following up for responses including necessary value recalculations and authorizations for financial adjustments of discrepancies, to correct the invoice for the customer, managing all processes involved in charge regularization and recovery of taxes and fees. * Apply discounts and courtesies to DACTEs and/or invoices upon request by the Billing Analyst, resulting from issuance errors, operational errors, or commercial requests. * Record and correct invoices upon request by the Billing Analyst, regarding triggering events causing failures in DACTE issuance, forwarding to responsible departments and requesting corrective actions to prevent recurrence. * Closely monitor invoice receipt by customers and issue duplicate invoices when necessary, ensuring receivables are collected within the commercially agreed timeframe. * Extend invoice due dates upon request by the Billing Analyst and Billing Manager, after assessing feasibility and identifying underlying reasons. * Provide technical support to Units, advising on incident regularization modalities related to DACTE issuance failures. * Stay updated on tax regulations and various procedures. * Verify, when consulting the system, that the tax operation complies with the transport document issuance process; if not compliant, perform appropriate tax and customer regularizations. * Process, upon request by the Billing Analyst, Commercial Department requests concerning new customers, using Operational and Commercial Forms, registering billing modality and specificity in the system. * Assist the Billing Analyst in addressing external customer demands regarding errors in issued Fiscal Notes, issued by Fiscal Note issuers sent to transportation, presenting and informing about FISCO requirements, as well as technically guiding customers on incident regularization modalities. * Respond to customer demands via various communication channels, recording their requests and delivering accurate and professional service. * Perform other duties as assigned by the immediate supervisor.