Specify: Are you ready to take off in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations around the world. **Job Summary** Provide all required and necessary services to passengers and customers. **Responsibilities** * Perform check-in in accordance with passenger needs and airline regulations; * Greet passengers and VIPs, assist passengers with special needs (e.g., physical disabilities); * Support passengers by handling complaints and providing assistance according to their needs; * Inspect and verify passenger documentation; * Rebook passengers affected by delays and cancellations; * Assist in servicing and organizing non-scheduled flights; * Assist in coordinating refueling services and handling services; * Assist in contracting and booking security services for passengers, crew, and aircraft; * Calculate and collect excess baggage charges and other applicable fees (UMNR, fines, etc.); * Operate equipment such as jetways, computers, and reservation and ticketing software; * Provide all work-related documentation, assisting in archiving flight plans and payment of applicable airport charges; * Immediately report all incidents, accidents, and personal injuries to your immediate supervisor or Swissport’s Safety Department, in accordance with Swissport’s SMS; * Act and ensure that facilities and/or services provided are not used for unlawful interference against civil aviation; * Act in compliance with applicable laws and Swissport’s SOPs and policies; * Perform other related duties as required. * Fulfill responsibilities detailed in the Station QHSE Management System Manual and manuals under your responsibility and management, ensuring compliance with requirements according to ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Requirements and Competencies:** * Customer focus * English – Intermediate * Communication * Commitment to continuous improvement * Self-motivation * Autonomy * Attention to detail * Numerical ability * Process and procedure orientation * Flexibility to work different shifts * Computer skills, including client systems * Ability to work under adverse weather conditions **What We Offer:** VR / VA / VT / Medical Assistance / Dental Assistance / Life Insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation!