**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Level:** Professional **Employment type:** Tenured \- CLT labor code * Provide customers with updates regarding the warranty process; * Collaborate with billing and logistics teams for invoice issuance and equipment shipping; * Monitor deliveries from transportation carriers; * Follow up on RMA returns from the manufacturer. **Requirements:** * Technical degree in Administration or pursuing a degree in Administration, Logistics, or related fields; * Proficiency in Microsoft Office Suite; * Experience in report preparation; * Knowledge of ERP Sankhya is a plus. **Benefits:** Medical insurance, Dental insurance, Gym allowance, Internal benefits, Corporate mobile phone, Parking, Life insurance, Meal voucher, Transportation voucher