Infrastructure Assistant

Description

Job Summary: Assist in network administration and provide software and hardware support to users, seeking quick solutions to ensure proper system operation. Key Responsibilities: 1. Configure computers and manage user accounts 2. Perform preventive and corrective maintenance on equipment 3. Provide technical support to internal users Assist in computer network administration and provide software and hardware support to users, seeking quick solutions to ensure proper system operation. * Configure computers, create email accounts and user accounts in company systems, as well as server user accounts, using administrative tools to grant access to new employees upon each new hire; * Perform preventive maintenance on equipment, collecting them for analysis and maintenance if necessary, to avoid hardware issues and prevent employees from being unable to work; * Support internal customers by clarifying arising questions via phone, remote access, or in person, providing necessary support for using their work resources; * Perform corrective maintenance whenever equipment malfunctions without a scheduled collection date, to meet end-user needs; * Analyze printer operational conditions, correcting configurations or clearing paper jams, enabling users to properly perform their work; * Manage spare parts inventory, arranging replacements in equipment and requesting purchases to replenish inventory.