Relationship Assistant

Description

Job Summary: Support professional for the team of analysts and executives, focused on customer service, document completion, and spreadsheet updates. Key Highlights: 1. Collaborative and innovative work environment 2. Focus on professional development 3. Customer support and service for the Mediatorie client base Mediatorie is a benefits management company with 7 years of market experience, serving over 11,000 companies and 40,000 lives. Our goal is to become the number one reference in benefits management. We value our employees and offer a collaborative and innovative work environment focused on professional development. If you seek growth and wish to join a company that cares about the well\-being of its customers and employees, join us at Mediatorie! Job Responsibilities * Assist the team of analysts and executives; * Support customer service as needed; * Complete movement forms (enrollment, removal, and transfer); * Provide telephone support regarding movements on the Customer Portal; * Send various materials to customers (invoices, statements, invoices, price lists, co-payment tables, and product tables for upgrades or downgrades); * Complete and update spreadsheets. * Provide WhatsApp-based support to Mediatorie clients, offering assistance and information as required. * Maintain knowledge of the company's available products to assist in retention and transfer cases. * Submit data and information regarding completed retentions for indicator tracking purposes. * Conduct retention studies upon request for contract cancellation or RN 561\. Compensation: R$ 1\.709,22 Benefits: ? Health Insurance ? Dental Insurance ? Meal/Voucher Allowance (R$ 43.00 per working day\) ? Transportation Allowance (optional Fuel Voucher) ?? Wellhub (Gympass) ? Birthday Day Off and Gift Voucher ? Pharmacy Partnership ? Life Insurance