IT Support Assistant

Description

Job Summary: Technical support professional responsible for monitoring backup routines, providing Level 1 (N1) support, managing the computer network, maintaining software and hardware, and handling equipment logistics. Key Highlights: 1. Level 1 (N1) user support 2. Software and hardware maintenance and configuration 3. Assistance in computer network administration **RESPONSIBILITIES** * Monitor backup routines * Provide first-level (N1\) user support via phone and/or remote access * Assist in computer network administration * Assist in troubleshooting and maintenance of software * Assist in the validation of new hardware and software technologies and solutions * Install, configure, and maintain software and hardware * Equipment logistics * Maintenance and cleaning of computers and peripherals * Software and hardware functionality testing * IMS, CLOSEUP, and NIELSEN data transmission * Training sessions * Technical visits * On-call support **EDUCATION** Completed high school plus a professional technical course in IT, or currently pursuing a higher education degree in IT; Compensation: R$2\.426,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Life insurance * Transportation allowance Work Location: On-site