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Customer Service Representative - Benefits Program

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelHigh School Diploma

Description

ALLOS is a brand with a strong heritage. With nearly 50 years of experience, it has transformed the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust that have defined our history. The new brand emerged ready for the future following the merger between Aliansce Sonae and brMalls in 2023\. Yet, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the entire country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets located across all five regions of the country. Thus, in 2023, ALLOS was born from the convergence of two national powerhouses in the sector—uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—fostering connections and opportunities. **Responsibilities and Duties** * Assist customers in person at service counters—addressing inquiries and delivering rewards linked to the benefits program; * Provide general information about mall procedures and store locations; * Communicate directly with retailers (e.g., distributing flyers and materials or correspondence; collecting active data and contacts via phone or in-person visits); * Update retailer and customer contact information in the system. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office proficiency. * Customer service experience will be considered a plus. **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation/ Parking Allowance; * Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Wellhub; * EduPass; * Birthday Day Off; * Wellz (psychosocial support service); * Saber Online (internal learning platform); * Annual Bonus; **Work Location:** Shopping Vila Velha \- Vila Velha \- ES **Work Model:** 12x36 shift \- 10:00 AM to 10:00 PM **Work Schedule:** In-person We exist to connect people with what matters—serving and delighting everyone every day while creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy built on 50 years of experience that reshaped Brazilian retail and cemented a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations teeming with opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that exceed consumer expectations and generate positive societal impact—guided by long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS processes your personal data as a Candidate. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to building and nurturing a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and backgrounds—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of role or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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