Job Summary: N2 Analyst for the Support Center, focusing on administration and maintenance of firewall environments, performing technical analysis, handling escalated incidents, and implementing security rules. Key Highlights: 1. Administration and maintenance of firewall environments 2. Focus on analysis and resolution of network and security incidents 3. Implementation of security rules and support to teams We are seeking an N2 Analyst to work in the Support Center, with a focus on administration and maintenance of firewall environments. The professional will be responsible for technical analysis, handling escalated incidents, implementing security rules, and supporting internal teams and customers. **Responsibilities and Duties** **Main Responsibilities:** * Handle tickets escalated from Level 1 (N1); * Monitor infrastructure, networks, and services using monitoring tools; * Perform troubleshooting for network and security incidents; * Execute NOC operational procedures; * Interact with telecom providers and vendors to resolve incidents; * Support technical and field teams when required; * Participate in technical calls with customers for analysis and guidance; * Analyze security logs and events to identify failures or threats; * Ensure documentation and recording of all changes performed; * Create, modify, and remove firewall rules according to formal requests and security policies; * Configure and validate: * Security policies; * NAT (Source and Destination); * Site-to-Site and Client-to-Site VPN; * Network and service objects; * Security profiles (IPS, Web Filter, Application Control). **Requirements and Qualifications** **Requirements:** * Completed high school education; * Preferred: Technical or undergraduate degree in progress in Information Technology or related fields; * Day shift, 12x36 schedule; * Intermediate knowledge of networking (routing, VLAN, IP, ICMP); * Experience with firewalls (FortiGate preferred); * Knowledge of Windows and Linux operating systems; * Customer service experience; * Availability to work on a 12x36 rotating schedule. **Preferred Qualifications:** * Experience in a NOC environment; * Knowledge of Information Security; * Certifications in networking or firewall domains; * Strong communication skills and analytical mindset. **Additional Information** Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and the continuous pursuit of innovative solutions. Today, our client base includes over **900 companies** across Brazil and worldwide. We operate five Data Centers located in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth — working together to build a more efficient and connected future. Our approach, the "Ayko Way", is defined by agility, transparency, and a human-centered perspective in every interaction. **Join our team!** **ES Benefits** Ifood Benefits Card for greater flexibility (grocery stores or restaurants), valued at R$46.50 per working day Transportation Allowance or Fuel Benefit valued at R$10.20 per working day, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek R$150.00 birthday bonus (Ifood Benefits Card) Meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircuts, Manicures, and Massages Wellhub (Gympass) Employee well-being prioritized: Fruit Day and Cookie Day Employee development incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi-TI) Free English classes for employees Privacy Notice
João Silva
Indeed · HR
João Silva
Indeed · HR
