IT Analyst

Description

Job Summary: The professional will be responsible for providing IT technical support, assisting employees and managing technology infrastructure to ensure smooth operational functioning. Key Highlights: 1. IT Technical Support 2. Technology Infrastructure Management 3. Assistance in Implementing New Projects ALLOS is a brand with a strong heritage—approximately 50 years of experience transforming the market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. The new brand emerged ready for the future, born from the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in the Northeast region and the second in Brazil in 1975\. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was established, resulting in a portfolio of 30 assets located across all five regions of the country. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives, generating connections and opportunities. **Responsibilities and Duties*** Bachelor’s degree in Technology (completed); * Knowledge of Windows 10/11; * Installation, configuration, and general application support; * Installation, configuration, and antivirus support on workstations; * Familiarity with Microsoft Office suite; * Internet connection sharing; * Support for Wi-Fi network maintenance; * File and printer sharing; * Hardware error diagnosis; * Replacement of defective purchased components; * Computer network diagnostics, traffic analysis, packet analysis, etc.; * Knowledge of Apple/Android devices; * Video conferencing support via MTR with Microsoft Teams; **Requirements and Qualifications*** Assist shopping center employees with various issues related to applications, programs, and systems used, explaining support, security, and service policies to prevent and resolve reported problems. * Record solutions for all service requests in an ITSM tool (train employees on how to open tickets); * Reproduce software, application, and hardware installation and configuration standards according to policies defined by management and/or coordination. * Assist in planning and participate in implementing new microcomputer projects and solutions to be deployed and/or implemented in the environment; * Support for time attendance system (Control ID); * Printer management (in coordination with outsourcing companies); * Telecommunications vendor management (internet links, landline and mobile telephony); * Technical area management within the shopping center involving IT equipment: shafts, diesel generators (DGs), mobile telephony sites; **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation Allowance/Parking; * Health Insurance; * Dental Insurance; * Life Insurance; * Wellhub; * EduPass; * Birthday Day Off; * Wellz (psychosocial support service); * Saber Online (internal learning platform); * Annual Bonus; **Work Location:** Vila Velha Shopping Center **Work Model:** On-site **Work Schedule:** 5x2 — Days off on Saturday and Sunday **Working Hours:** 9:00 AM to 6:00 PM We exist to connect people with what matters, serving and delighting every day while creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy of 50 years of experience that reshaped retail in Brazil and consolidated a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We create physical and digital experiences that transcend consumer expectations and generate positive societal impact, guided by a long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how your personal data, as a Candidate, is processed by ALLOS. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and profiles, prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of position or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are intended for individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.