BRA Select Specialist One

Description

Job Summary: The Select Specialist One will engage in digital customer service and engagement, focusing on convenience and efficiency in a remote environment. Key Highlights: 1. 100% digital customer service for Select clients, with a focus on premium experience 2. Consultative sales of low-complexity financial products 3. Culture of horizontal organizational structure and appreciation of diversity BRA Select Specialist One Country: Brazil If you are eager to grow and continuously learn, and passionate about impacting people through your insights, this could be the right place for you! Santander is a constantly growing ecosystem with the purpose of contributing to the prosperity of individuals and businesses. Here, you can innovate, challenge assumptions, and disrupt the market. It means embracing both the urgency of the present and the vision for the future — always delivering the best possible customer experience. It means being part of a global company that values diversity across all dimensions and promotes a culture of horizontal job structures. At Santander, our horizontal culture comprises four career clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Select Specialist One — where you’ll be formally career-tracked and become the primary subject-matter expert in your area. In this role, you will: • Serve clients at the beginning of their Select journey, with income ranging from R$7,000.00 to R$15,000.00 or investments ranging from R$100,000.00 to R$300,000.00, ensuring a premium digital experience focused on convenience, efficiency, and human proximity in a remote setting. • Manage up to 1,500 clients under this model. Key Responsibilities: • Provide 100% digital customer service and engagement (via chat/video/app); • Update clients in the Select portfolio, presenting segment benefits and differentiators; • Conduct consultative sales of low-complexity products in credit, investments, and insurance; • Collect and update client data; • Resolve requests remotely; • Maintain familiarity with digital solutions, with emphasis on the Santander ecosystem. Requirements: • Advanced knowledge of customer experience; • Experience in sales and proficiency in using digital tools; • CPA-10 certification (mandatory); • Relevant experience in remote customer service; • Proficiency in digital service channels, customer journey, and financial products; #BENEFITS Variable Compensation (PLR + RV); Medical and Dental Assistance; Meal and Food Allowance; Supplementary Pension; Life Insurance; Childcare/Babysitting Allowance; Gympass or Totalpass; Transportation Voucher; Nascer Program; Be Healthy — a program encouraging healthier habits; PAPE — Specialized Personal Support Program. So, are you ready to be called? In our branches (agencies), we count on the market’s top-performing managers — professionals who stand alongside customers to meet their needs and offer the most suitable solutions. If this resonates with you, join Santander! ️ #VemProSantander #VemSerChama #Vendas #comercial #CPA #C-Pro R #Atendimento #Clientes