SUPERVISOR 1

Description

Job Summary: Professional supervises fixed and mobile teams, ensures execution of operational processes, manages contracts, handles customer requests, and guarantees compliance with standards and protocols. Key Highlights: 1. Team and contract management 2. Promotion of monitoring and development of schedules 3. Support in people management and conflict resolution ### **JOB DESCRIPTION** \*\*\*\*\*\*ALL OUR POSITIONS ARE ELIGIBLE FOR PERSONS WITH DISABILITIES AND INSS-REHABILITATED INDIVIDUALS.\*\*\*\*\*\* * Work under direct supervision, receiving guidance throughout all activity phases, requiring sufficient training and experience to perform the simplest tasks associated with the position; * Supervise the team assigned to contracts—fixed or mobile—ensuring they begin their activities properly equipped with appropriate attire, equipment, and necessary materials, assigning responsibilities and duties for executing operational processes according to established procedures, standards, and protocols; * Monitor mobile teams, floor treatment, landscaping, and post-construction services; develop schedules and ensure service delivery complies with client requirements and established deadlines; * Conduct site visits, gather data for budgeting, quote required materials for service use, negotiate prices and timelines with suppliers and clients; * Maintain contact with contract managers under your responsibility, respond to their requests, establish priorities, propose solutions to incidents, ensuring proper execution of planned activities per operational standards; * Supervise contracts under your management, verifying schedule and routine execution, implementing adjustments and suggestions upon approval by the operations manager and aligned with client needs; * Provide individual or group guidance to employees, monitor disciplinary conduct and technical performance, taking appropriate actions per the code of conduct; * Integrate newly promoted or hired leaders by developing and delivering technical and operational training to develop them according to contract requirements; * Support preparation of work schedules and staff rotation, vacation planning, overtime control, recording such information in specific documents and/or spreadsheets, ensuring daily team presence at workstations; * Identify employees with suitable profiles for internal selection processes; * Perform administrative contract activities related to controls, when necessary; * Ensure scheduled trainings are conducted, informing relevant departments of operational needs, arranging employee release for participation, and guaranteeing correct application of established procedures; * Participate in trainings, lectures, projects, meetings, and changes promoted by ApoioEcolimp, assessing the need to replicate information to subordinates; * Ensure the new employee checklist process is performed per established routine, clarifying disciplinary rules, work instructions, safety regulations, and sector visits to support proper onboarding; * Issue descriptive reports regarding site visits and operational progress across contracts; * Inspect facilities, observing overall cleaning quality, considering executed routines and schedules, guiding and monitoring Cleaning Supervisors or Leaders; * Manage material costs, checking inventory control, placing supply orders, monitoring expiry dates, observing stock quantity and storage conditions to meet contract requirements; * Participate in activities and documentation required for CIPA organization within the contract; * Monitor contract management results related to personnel control (absences, medical certificates, leaves, and terminations) through records and controls, arranging staff allocation to cover absences in sectors to ensure adequate handling; * Submit monthly financial reports, collect documents, input data into the system, and supervise timekeeping record completion and organization; * Control employee documents and records (PGR, PCMSO, CIPA, product technical sheets, technical records, employment documentation), per occupational safety regulations and current legislation; * Support people management, acting in conflict resolution to ensure synergy among teams under your responsibility; * Assist in launching new contracts nationwide, as needed or upon hierarchical request, conducting training and deploying new teams, assessing client needs, and distributing routines to meet expectations and guarantee service excellence; * Attend hearings as company representative (preposto) in judicial and administrative proceedings, if requested by the legal department; * Perform related duties according to competencies, upon request from immediate supervisor. ### **JOB REQUIREMENTS** * Computer skills – Microsoft Office suite; * Knowledge of administrative processes and routines; * Basic understanding of Labor Legislation – CLT; * Skill in developing schedules and work shifts; * Experience in people management and team leadership; * Technical knowledge of hospital hygiene processes; * Ability to prepare descriptive reports. * Familiarity with administrative routines for hospital cleaning contracts; * Knowledge of hospital accreditation processes; * Knowledge of waste control; * Ability to create charts, quantitative reports, and electronic spreadsheets; * Basic understanding of inventory control and organization. ### **ADDITIONAL INFORMATION** **Contract:** CLT