Job Description: * Bachelor's degree in Telecommunications Engineering or related fields; * Driver's license, Category B; * Knowledge of the office service workflow, including service initiation, dispatching, route management, and scheduling; * Knowledge of FTTH GPON networks; * Professional demeanor, proactive, questioning, and engaged; * Driven by learning and personal growth; * Strong interpersonal communication skills for effective interaction with customers, peers, and team members; * Familiarity with the telecommunications market; * Coordinate the Installation, Customer Repair, and Maintenance teams; * Coordinate other leaders within the Installation department; * Promote harmonious collaboration in a healthy work environment; * Develop and motivate a high-performing team; * Create reports, compile, and present performance indicators; * Participate in management meetings to present departmental results and improvement suggestions; * Monitor and review service provider contracts. 2512120202501915696