Supervise the local technical team, training and hiring of outsourced technicians. Support the branch's administrative team. Strive, through monitoring, training, and best practices, for excellent customer service, ensuring satisfaction levels in line with the company's objectives. Schedule service visits, monitor service delivery, visit customers when necessary, and accompany the technical team in the field. Manage branch performance indicators to achieve the company's objectives. Be responsible for the branch's scheduling and laboratory operations. Be generally responsible for the branch's technical operations. Job type: Full-time, Permanent CLT Pay: R$2.500,00 - R$3.000,00 per month Benefits: * Meal allowance * Food voucher * Transportation allowance