A cosmetics manufacturing and trading company is seeking a Level 1 Support Technician in Vitória (Enseada do Suá). Lojaybera is an online store offering a wide range of products to meet consumer needs. Focused on quality and customer service, it aims to deliver a satisfying shopping experience. **Responsibilities:** Provide first-level user support via ticketing systems, email, chat, or phone. Register, categorize, and prioritize tickets according to SLA and criticality. Resolve low- and medium-complexity incidents following defined procedures. Provide technical support for internal applications, web systems, and corporate tools. Perform basic tests to identify root causes of issues. Escalate tickets appropriately to higher support levels (N2/N3) when necessary, with complete information. Monitor tickets until final resolution and keep users informed of progress. Update the internal knowledge base and document solutions for recurring issues. **Desired Qualifications:** **Education:** Completed high school **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Work Schedule: Full-time * Working Hours: To be determined.