Job Summary: We are seeking a proactive and motivated professional to join our team, focused on delivering IT support and resolving technical issues within a collaborative and dynamic environment. Key Highlights: 1. Collaborative and dynamic environment 2. Focus on continuous improvement 3. Comprehensive support for users and IT infrastructure We are looking for a talented and motivated professional to join our team! If you are proactive, committed to continuous growth, and enjoy working in a collaborative and dynamic environment, this opportunity is for you. Ayko — Together to Transform! **Responsibilities and Duties** * Provide remote and on-site user support via the ticketing system. * Resolve issues within the defined SLA. * Escalate tickets to specialized teams when required. * Support the creation/maintenance of knowledge base documentation. * Assist users with user account creation, access management, configuration, and profile access adjustments. * Maintain workstations and resolve application-related issues. * Provide network, server, and related functionality support, including access security management, folder and shared resource access provisioning, and email system maintenance aligned with user access profiles. * Support workstations and printers by diagnosing and resolving software and hardware issues, coordinating equipment repairs and replacements. * Create system users, assign appropriate access rights, install applications, and resolve user-related issues. * Identify errors and faults to resolve issues related to asset and network management. * Perform maintenance, configuration, control, and formatting of general IT equipment. **Requirements and Qualifications** * Completed high school education; * Preferred: Currently pursuing a higher education degree in Information Technology. **Additional Information** Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and our ongoing pursuit of innovative solutions. Today, our client base includes over **900 companies** across Brazil and worldwide. We operate five Data Centers located in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth — working together to build a more efficient and connected future. Our operational approach, the "Ayko Way", is defined by agility, transparency, and a human-centered approach in all our interactions. **Join Our Team!** **ES Benefits** Ifood Benefits Card offering greater usage flexibility (grocery or restaurant) valued at R$46.50 per working day Transportation Allowance or Fuel Benefit valued at R$10.20 per working day, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek R$150.00 birthday bonus (Ifood Benefits Card) Guaranteed meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircuts, Manicures, and Massages Wellhub (Gympass) We prioritize our employees’ well-being: Fruit Day and Cookie Day Employee Development Incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi-TI) Free English classes for employees Privacy Notice
João Silva
Indeed · HR
João Silva
Indeed · HR
