Job Summary: We are seeking a proactive and motivated professional to join our team, performing infrastructure monitoring and customer support in a dynamic environment. Key Highlights: 1. Collaborative and dynamic environment 2. Focus on continuous improvement 3. Opportunity to work in the NOC We are looking for a talented and motivated professional to join our team! If you are proactive, committed to constant growth, and enjoy working in a collaborative and dynamic environment, this opportunity is for you. Ayko — Together to transform! **Responsibilities and Duties** * Perform NOC (Network Operations Center) activities and procedures as described in the work instruction; * Monitor infrastructures, networks, and services using tools such as e\-mail, system logs, Icinga, Zabbix, or similar; * Provide customer support, conduct tests, and resolve issues in environments (Ayko’s and/or customers’), documenting and following internal workflows via Ayko’s service desk tools—or the customer’s tools when required; * Escalate issues to Level 2 or Level 3 Support Analysts, external support, partners, and resources for resolution of network, data center, infrastructure, and service problems; * Contact internet service providers and third-party service vendors to support resolution of issues impacting Ayko’s or its customers’ operations; * Support the procurement team in equipment checklists required for NOC activities; * Monitor third-party access to the Data Center when formally authorized by Ayko’s Data Center team supervision; * Support management areas by generating reports and performance metrics regarding equipment, support tickets, and events observed through NOC processes; **Requirements and Qualifications** * Completed high school education * Preferred: Technical or undergraduate studies in progress in ICT-related fields * Preferred: 2 (two) years of experience in roles related to this position. Experience with Zabbix or similar systems. Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and the ongoing pursuit of innovative solutions. Today, our client base includes over **900 companies** across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth—working together to build a more efficient and connected future. Our operational methodology, the "Ayko Way", is defined by agility, transparency, and a human-centered approach in all our interactions. **Join our team!** **Benefits ES** Ifood Benefits Card for greater flexibility of use (grocery or restaurant), valued at R$46.50 per business day worked Transportation Allowance or Fuel Benefit valued at R$10.20 per business day worked, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek Birthday bonus of R$150.00 (Ifood Benefits Card) Guaranteed meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircut, Manicure, and Massage Wellhub (Gympass) We prioritize our employees’ well\-being: Fruit Day and Cookie Day Incentives for employee development: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi\-TI) Free English classes for employees Privacy Notice
João Silva
Indeed · HR
João Silva
Indeed · HR
