Job Summary: Join a successful team that values strong relationships and oversees networks, servers, and communication systems—investigating incidents and providing technical support. Key Highlights: 1. Being part of a successful team that values strong relationships 2. Working with technology and innovation 3. Monitoring and resolving IT infrastructure issues Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation—this is your moment to join a successful team that values strong relationships! Here, we breathe technology and innovation—join us! **Responsibilities and Duties** * Monitor network, server, application, and communication system performance in real time. * Use monitoring tools to identify problems or outages. * Analyze alerts and respond promptly to failures or performance degradation. * Investigate incidents and issues reported via automated alerts or service requests. * Conduct tests to identify root causes of connectivity or performance issues. * Implement short-term solutions and escalate complex incidents to specialized teams. * Perform regular checks to ensure equipment and systems operate properly. * Identify performance trends to prevent potential failures. * Log incidents and actions taken in ticket management systems. * Generate reports on performance metrics, outages, and response times. * Update operational procedures and technical manuals. * Provide first-level technical support to internal or external customers. * Escalate issues to advanced support teams or vendors as needed. * Communicate status of critical incidents to managers or involved teams. * Monitor and implement planned infrastructure changes, such as software updates and hardware replacements. * Monitor suspicious activities and report security incidents. * Follow IT security policies and procedures. * Common Skills and Tools: * Knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.). * Experience with monitoring tools (Nagios, Zabbix, SolarWinds, etc.). * Troubleshooting and logical analysis skills. * Clear communication for reporting status and collaborating with teams. **Requirements and Qualifications** * Bachelor’s degree (in progress or completed), preferably in Information Systems, Computer Science, or Networking. * Two years of experience as a support technician. * Basic English proficiency preferred. * Entry-level certification in the relevant field. * Availability to work on a 12x36 shift schedule. **Additional Information** Interested? Then come discover our benefits: * Health and Well-being: **Birthday day off**, **Wellz**, an innovative solution for Mental and Emotional Health, **Unit**, for financial well-being. And of course, don’t forget our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance, Medical Assistance, Dental Assistance**, and we offer **Life Insurance**. * Mobility: **Transportation allowance or Fuel assistance**. * Education: Discounts at partner educational institutions and **English language development**. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of enterprises—focusing on innovation, efficiency, improvements, and results in all its deliverables. **OUR VALUES** **Strong Relationships:** Embedded in our culture, strong relationships drive great achievements. **Trust:** We believe in the bonds we build. Our partnerships are founded on transparency and credibility. **Sense of Urgency:** We strive to deliver the best possible outcome in the shortest possible time.
João Silva
Indeed · HR
João Silva
Indeed · HR
