Level 1 Support Operator - Takeat

Description

Job Summary: Provide customer support, focusing on issue resolution and efficient assistance to ensure a positive experience across all touchpoints. Key Highlights: 1. Focus on excellence in customer service and satisfaction 2. Resolve issues promptly and with high quality 3. Work in an environment of building and growth **About the Company** ------------------- Takeat is a rapidly expanding national startup, recently funded, with ambitious goals for growth and organizational development. We are a complete ecosystem of restaurant solutions, integrating technology, operations, and data intelligence to simplify our customers’ daily routines and improve their results. We are currently in an intense phase of building: processes, culture, leadership, and people’s experience are being shaped now. **Area Mission** ------------------ **Strategic role of the area within the company:** The Customer Support & Service area is responsible for ensuring an efficient, solution-oriented, and humanized experience for Takeat’s customers, directly contributing to retention and satisfaction. **Main Objectives:** * Ensure excellence in customer service * Resolve issues promptly and with high quality * Support customers’ day-to-day operations * Strengthen brand relationship and customer experience **Role Mission** ------------------- **Primary objective of the position:** Deliver customer support focused on issue resolution, clear communication, and efficient assistance, ensuring a positive experience across all touchpoints. **Expected Impact:** * Increase customer satisfaction and retention * Resolve requests promptly and with high quality * Improve customer support experience (primarily via chat) * Contribute to customers’ operational efficiency * **️** **Key Responsibilities** * Provide customer support (primarily via chat) clearly and promptly * Identify, understand, and resolve technical and operational issues * Accurately interpret customer context and needs * Maintain professional, concise, and courteous communication * Record support interactions and cases in internal systems * Assist with equipment setup and support (e.g., printers) * Collaborate with the team to resolve requests * Follow leadership guidelines and established processes * Prioritize quality, organization, and SLA compliance **✅** **Required Qualifications & Requirements** ------------------------------------------------- **Education:** * Completed high school **Experience:** * Prior experience in customer service or technical support **Hard Skills:** * Basic IT knowledge (networks, computers, technology) * Experience in customer service * Familiarity with technical support (equipment configuration is a plus) * Strong typing speed and written communication skills (primary channel: chat) **Certifications:** * Not required * **Desirable / Additional Qualifications** **Additional Experience:** * Experience configuring printers (USB and network) * Experience in technical support or help desk **Complementary Knowledge:** * Basic networking and infrastructure concepts * Experience with customer service systems or CRM **Relevant Soft Skills:** * Clear, concise, and courteous communication ️ * Organization and attention to detail * Proactive problem-solving * Analytical ability * Ability to work under pressure * Conflict management with customers * Openness to feedback and continuous learning **Benefits & Conditions** -------------------------- * R$500.00 flexible card benefit (Flash) * PJ contract and hybrid work model * ️ Totalpass \- For mobility in daily life * Clude Saúde \- Integrated telemedicine * Certification incentive \- Projects and courses to enhance the professional environment * Birthday DayOff