Job Summary: Opportunity for a Junior Support Assistant at Positivo S+, focused on innovative solutions, handling support tickets, equipment maintenance, and monitoring. Key Highlights: 1. Respond to technical support requests and assist with software installation. 2. Perform preventive and corrective hardware maintenance. 3. Monitor machine performance and document technical procedures. **We have an amazing opportunity for a Junior Support Assistant** Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We seek an engaged, passionate team committed to making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: * Respond to technical support requests (help desk) * Assist with software and application installation and configuration * Guide users on proper use of systems and tools * Resolve access issues (login, passwords, permissions) Equipment Maintenance * Install and configure computers, printers, and peripherals * Perform preventive and corrective hardware maintenance Monitoring and Documentation * Monitor machine performance and propose improvements * Log support tickets and resolutions in ticketing systems * Document technical procedures and best practices * Track support performance indicators **Mandatory Requirements**: * Solid knowledge of mobile telephony (Android, iOS, etc.); * Proficiency in Excel is essential; * Knowledge of Office 365 suite; * Experience in hardware and software inventory; * Solid hardware knowledge; * Windows environment knowledge (10 or later); * Email knowledge (O365\); * Basic knowledge of dot-matrix and inkjet printer maintenance; * Experience in local area network environments; * Knowledge of wireless networks (Wireless); * Knowledge of VPN installation and configuration; * Antivirus; **CLT Contract \+ Benefits**: * Business hours schedule * Medical and dental plans. * Life insurance. * Meal allowance/food voucher * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. * And much more. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education: Technical Course * Meal or food allowance * Life insurance * Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
