Description
Job Summary:
A professional to supervise and optimize B2C operations, ensuring process efficiency and customer service quality, while managing teams and systems.
Key Highlights:
1. Supervise and optimize B2C operations
2. Manage the team of verifiers and delivery customer service
3. Develop and improve SSMA procedures
We are seeking a professional to **supervise and optimize B2C operations**, ensuring process efficiency and customer service quality.
* Supervise the team of verifiers working on platforms.
* Manage delivery customer service in B2C operations.
* Prospect and onboard independent PJ drivers.
* Register reserve drivers and maintain an updated database.
* Develop and improve SSMA procedures jointly with the client and drivers.
* Implement visual management systems aligned with standards, procedures, and checklists in operations.
* Provide and ensure drivers and helpers use PPE.
* Manage the UNIGIS system, ensuring accurate delivery updates and closures, along with required evidence.
* Manage timekeeping records for the verifier team; perform corrections and request absences as needed.
**Behavioral Skills:**
* Dynamic
* Organized
* Leadership profile and team development capability
* Proactive
* Strong interpersonal skills
* Ethical and committed.