Senior ServiceNow Developer

Description

Job Summary: Capgemini is seeking a passionate Senior ServiceNow Developer who loves technology and innovation to work on data modeling, advanced automation, integrations and security, support, and CoE/CoEI. Key Highlights: 1. Data modeling and omnichannel experience design 2. Advanced automation with Flow Designer and IntegrationHub 3. Design of secure integrations and management of critical incidents Recife Senior ServiceNow Developer Are you passionate about technology and innovation and eager to join an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible, hybrid work models aligned with project needs. Our goal is to provide you with the best possible experience—respecting your lifestyle and promoting well-being. We are looking for a Senior ServiceNow Developer to join our team. Responsibilities: * Data modeling, business rule definition, and omnichannel experience design (Portal, Workspace, and Mobile) using Process Automation Designer, Playbooks, and medium-to-high-coupling integrations. Advanced automation: * Creation of reusable flows, subflows, and actions—including governance, catalogs, and approval chains—using Flow Designer, IntegrationHub, and corporate spokes. Integrations and security: * Design of secure integrations (authentication, authorization, observability), MID Server strategy definition, error handling, and documentation of APIs and data mappings. Support and Hypercare: * Planning and execution of upgrades, application of health checklists, coordination of hypercare periods, management of critical incidents, and monitoring of operational KPIs. CoE / CoEI and Citizen Developer: * Definition of standards, playbooks, and training paths to ensure governance and quality in low-code deliveries performed by business units. AI applied to AppEngine: * Evaluation and incorporation of AI Agents (triage, classification, orchestration) when use cases require enhanced intelligent automation. Requirements: * Academic background: Completed undergraduate degree in IT (Information Systems, Computer Science, Computer Engineering, or related fields). * Postgraduate degrees or specializations in Software Architecture, Integrations, or UX are considered advantageous. * Advanced proficiency in ServiceNow AppEngine and the Now Experience / UI Builder ecosystem—including Service Portal and Workspaces. * Ability to create modular, scalable, and omnichannel experiences (Portal, Workspace, and Mobile), aligned with AppEngine offerings and deliverables defined in the practice’s master decks. * Proficiency in JavaScript and Glide APIs (Script Includes and Business Rules) where low-code solutions are insufficient. * Experience with reuse patterns (subflows, actions, widgets), observability, telemetry, and error handling—with a focus on scalability and maintainability. * Ability to articulate value (ROI), support adoption, decide between OOTB vs. customization, and contribute to governance and legacy system coexistence roadmaps. Diversity, Inclusion, and Belonging At Capgemini, you can be your authentic self. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA\+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. Development and Benefits Here, you are the protagonist of your career! We offer: A structured career path and personalized learning tracks. Corporate University with access to Harvard, Coursera, Udemy, and Pluralsight. Official certifications with partners such as SAP, AWS, Microsoft, and Salesforce. Languages with EF Education First (English, Spanish, French, and German) Comprehensive Well-being * Medical and dental assistance. * Gympass and Equilibrium (physical and mental health). * Private pension and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance. * Meal allowance, benefits club, and much more! Make it Real! At Capgemini, we unleash human potential through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us! Ref. code 400972\-pt\_BR Posted on 30 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Recife Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering