Description
Job Summary:
Technical support for users, installation and configuration of equipment, maintenance and monitoring of help desk systems.
Key Highlights:
1. On-site and remote technical support for users
2. Preventive and corrective maintenance of equipment
3. Support in network administration and system security
**Description and Responsibilities:**
**Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break.
**Level:** Not Specified
**Employment Type:** Not Specified
* Provide technical support to users (on-site and remotely) for hardware, software, and networks;
* Install, configure, and update computers, printers, and peripherals;
* Assist in preventive and corrective maintenance of equipment;
* Monitor and log tickets in the help desk system;
* Support local network (LAN/Wi\-Fi) administration;
* Ensure basic system security (antivirus, backups, access control);
* Document procedures and maintain an updated equipment inventory;
* Collaborate on improvement projects and implementation of new technologies.
**Requirements:**
* Currently enrolled in or graduated from a bachelor's program in Information Technology, Computer Science, or related fields.
**Preferred Qualifications:**
* Basic knowledge of operating systems (Windows/Linux) and Microsoft Office suite;
* Familiarity with computer networking and information security;
**Benefits:**
Education Allowance, Childcare Allowance, Parking, Profit-Sharing Program, Health Insurance, Dental Insurance, E-Learning Platform, Private Pension Plan, Life Insurance, Meal/Voucher Allowance, Commuter Pass