Description
Job Summary:
Technical support professional responsible for managing IT infrastructure, providing user assistance, maintaining equipment, and supporting information security.
Key Highlights:
1. Hardware, software, and systems technical support
2. Network and server administration
3. Information security support and incident management
**Main Responsibilities**
* Provide technical support to users (hardware, software, and systems)
* Perform preventive and corrective maintenance on IT equipment
* Administer networks, servers, and user access
* Install, configure, and update systems and software
* Monitor IT infrastructure performance
* Manage IT tickets and incidents
* Support information security (access control, backups, antivirus)
* Perform backups and ensure data integrity
* Support implementation of new systems and technologies
* Document IT processes and routines
**Requirements**
* Completed or currently pursuing a bachelor's degree in IT, Information Systems, Systems Analysis and Development, or related fields
* Knowledge of technical support (hardware and software)
* Basic understanding of networks and infrastructure
* Knowledge of operating systems (Windows/Linux)
* Proficiency in Microsoft Office suite
**Preferred Qualifications**
* Experience with ERP systems
* Knowledge of servers and virtualization
* IT-related certifications
**Benefits**
* On-site cafeteria
* Health and dental insurance
* Life insurance
* Wellhub
* Telemedicine
Employment Type: Full-time CLT
Benefits:
* Health insurance
* Dental insurance
* Life insurance
Work Location: On-site