Digital Channels Assistant

Description

Job Summary: We are seeking a communicative, proactive, and organized professional to provide customer service across multiple digital and telephone channels, ensuring efficiency and quality. Key Highlights: 1. Omnichannel customer service (telephone, WhatsApp, Facebook, Instagram, email) 2. Identify and understand customers' needs 3. Contribute to the continuous improvement of customer service processes Lojasmel began as a dream. Today, it has grown into a large family sharing the same purpose: bringing everything to everyone, with love. Times change, but lojasmel’s essence remains the same: infusing care and attention into everything we do. We are looking for a communicative, proactive, and organized professional to deliver customer service across multiple digital and telephone channels. **Main Responsibilities:** * Conduct active and responsive customer service via telephone, WhatsApp, Facebook, Instagram, and email; * Identify and understand customers' needs, ensuring efficient, agile, and high-quality service; * Monitor the e-commerce order dashboard (digital channels); * Monitor the customer service dashboard to ensure smooth operations and prevent pending issues; * Track and update spreadsheets; * Extract and organize data to support management; * Contribute to the continuous improvement of customer service processes. **Requirements:** * Basic knowledge of Excel; * Familiarity with Google tools (Google Docs, Google Slides, Google Drive); * Strong oral and written communication skills. **Work Location:** * São Bernardo do Campo – São Paulo/SP * Working hours: Monday to Friday, from 9:00 AM to 6:45 PM, and Saturdays if necessary – 100% on-site Minimum Education: High School Diploma (Secondary Education) * Dental plan * Health insurance * Transportation allowance * Meal allowance