SALES SUPPORT ASSISTANT

Description

Job Summary: The Destaque Group is seeking a dedicated After-Sales Support Assistant to deliver exceptional service, ensure customer satisfaction, and act as an intermediary between customers and dealerships. Key Highlights: 1. Focus on excellent customer service and customer satisfaction 2. Monitoring of KPIs and tracking of requests 3. Assistance in quality management and collaboration with partner departments **About the Position:** ----------------- Hello, we are the **Destaque Group!** Our Group began operations in 1967 with the opening of Eco Accounting Office. Since then, amid economic turbulence, political crises, and social conflicts, we have never ceased believing in the strength and potential of our country. Through dedication, commitment, and perseverance, we have forged a successful path, expanding and diversifying our activities. Thus, the Destaque Group was born, with a stronger focus on automotive-sector businesses. Today, it operates 36 automotive dealerships engaged in vehicle sales and re-sales, maintenance, and vehicle servicing, representing 13 brands: Fiat, Jeep, Ram, Ford, Renault, BYD, Hyundai, Peugeot, Citroën, Toyota, Nissan, Chery, and Pre-Owned Vehicles. At the executive level, we are led by a President and two Directors; our workforce comprises approximately 1\.000 direct employees and 200 indirect employees, including leadership, sales, after-sales, parts, and administrative staff. **The Destaque Group, today a benchmark in the automotive market, seeks an After-Sales Support Assistant to join its team.** **What We Expect From You?** We seek professionals committed to achieving their goals and dedicated to delivering exceptional service, ensuring customer satisfaction, and fostering engagement between our brand and manufacturers. **Responsibilities and Duties:** * Act as an intermediary and facilitate communication between customers and dealerships; * Understand potential customer inquiries and complaints through the ombudsman channel; * Monitor the sales team’s adherence to customer service procedures; * Monitor manufacturer KPIs and report them to responsible parties for action plan development; * Track customer requests submitted via Email and WhatsApp, and coordinate appropriate follow-up with responsible parties; * Monitor and track actions taken by Sales Representatives; * All procedures must be recorded in our CRM system; * Assist the Quality Management team in conducting training sessions; * Monitor the company’s social media channels; * Collaborate with partner departments; **Requirements and Qualifications** **What We Are Looking For?** ------------------- **Minimum Requirements:** ----------------------- * Education: Completed High School; * Professional Experience: 1 year in this role; * Knowledge: Microsoft Office Suite, basic Excel / Communication and Interpersonal Skills. **Desirable Requirements:** -------------------------- * Education: Completed High School or currently pursuing higher education. **Where You Will Work:** ---------------------------- * Your base location will be the Campinas region. * This is a fully on-site opportunity; * Working hours: Monday to Friday, from 08:00 to 18:00, and Saturday from 08:00 to 17:00 **Additional Information** **As we value people, here are the benefits you’ll enjoy as part of our team:** ------------------------------------------------------------------------------------------ * We care about your health! We offer medical and dental assistance, with necessary support for your well-being; * Regarding health, we partner with Wellhub; * Wellness programs to support physical and mental health; * Life Insurance; * Market-competitive remuneration; * On-site cafeteria; * Partnerships with universities offering tuition discounts. The Destaque Group is a family-owned company whose mission is to satisfy our customers and provide a positive, unique experience when acquiring our goods or services. We value responsibility toward our customers, suppliers, and employees; we focus on excellence in customer service and continuously pursue improvement and timely delivery. Our vision is to become a benchmark in the automotive sector, consistently ranking among Brazil’s largest automotive groups. Founded in 1993, the Destaque Group has built a legacy of dedication, effort, and perseverance. Over 30 years, we have fulfilled the dreams of customers seeking their perfect vehicle. With 12 brands across 35 dealerships, we have made history in Greater São Paulo and the Alto Tietê region, delivering a positive and unique experience. Today, we rank among Brazil’s largest automotive groups and employ approximately 1\.000 direct and 200 indirect employees, all committed to exceeding expectations and delivering high-quality services—always striving to impress with efficiency and excellence.