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Job Summary: Professional responsible for managing and classifying warranty service orders, evaluating failure causes, and monitoring technical assistance processes. Key Highlights: 1. Manage and classify technical assistance requests under warranty 2. Evaluate failure causes and estimate service costs 3. Track parts shipments and record controls **Job Title:** Technical Assistance Administrator **Department / Unit:** Service Administration / Várzea Paulista **Requirements:** · Completed technical education in mechanics/mechatronics or related fields; · Currently pursuing a bachelor's degree (completed degree is a plus); · Solid proficiency in the full Microsoft Office suite (advanced Excel); · SAP knowledge; · Technical English. **Responsibilities and Duties:** · Manage technical assistance warranty request volume; · Classify warranty service orders; · Receive and process warranty claims with customers and internally; · Analyze root causes of failures; · Estimate service costs with suppliers / labor; · Track parts shipments to workshops; · Maintain departmental control spreadsheets; · Perform other related and inherent duties. **Benefits:** · Health insurance (Unimed, fully covered, no copayment) · Dental insurance (Uniodonto); · On-site cafeteria; · Physical food basket; · Commuter shuttle; · Hybrid work model (3 days on-site / 1 day remote after 3 months or more); · Wellhub (Gympass); · Life insurance; · Profit-sharing program (PPR). Employment Type: Full-time Benefits: * Health insurance * Food basket * Profit sharing * Life insurance * Meal voucher * Transportation voucher Selection Questions: * Do you hold a completed degree in Mechanics / Mechatronics or related fields? * What is your salary expectation? * Please provide your full address including number and ZIP code (for company route verification, if selected) * Have you previously worked in Technical Assistance and/or Warranty departments? * Are you open to temporary employment (3 months or longer)? Work Location: On-site
