Senior Systems Support Analyst

Description

**What will you find here at our company?** An excellent place to work! It is truly a joy to know that Ypê is considered an outstanding workplace by our employees! A friendly environment fostering professional development and trust among teams. Our employees see here the opportunity to grow and make history — whether through internal recruitment, development programs, training, or knowledge exchange across all our operations in Brazil. Here, we practice our sense of ownership when we look with admiration upon each of our products, social initiatives, and the value of our brand. After all, it is 100% Brazilian and built by people who truly believe in the words of its founder: ***“Hard work conquers all!”***. **Responsibilities and Duties** * Ensure operational continuity, availability, and stability of infrastructure, network, and telecom environments; * Serve as the liaison between technology and business, translating operational needs into technical solutions; * Provide specialized technical support, including ticket handling, change management (GMUD), and resolution of medium-complexity incidents; * Perform proactive environment monitoring (Zabbix/Grafana), acting preventively and remedially; * Support and participate in infrastructure projects, improvements, upgrades, proof-of-concepts (POCs), and new technological solutions; * Work in mission-critical environments, ensuring service performance and reliability; * Configure, administer, and support wired and Wi-Fi networks, switches, antennas, firewalls, links, telephony systems, extensions, and domains; * Provide direct support to end users, internal departments, and branch offices — including support for multimedia environments and executive meetings; * Interface with telecom operators, manufacturers, suppliers, and strategic partners; * Develop and maintain technical documentation, knowledge base, and support training initiatives; * Manage corporate mobile lines, contracts, warranties, licenses, and invoices for the area; * Support Tier 3 Data Center and Telecom infrastructure, promoting continuous improvement and integration across units. **Requirements and Qualifications** * Currently pursuing or holding a bachelor’s degree in technology-related fields; * Proficiency in Microsoft Office suite is desirable; * Minimum two years of professional experience in infrastructure, networking, or telecom is preferred; * Technical certifications and training are advantageous. **Worth noting:** Working hours from Monday to Friday, 08:00 to 18:00. **Additional Information** **Here’s what we offer:** **Our Benefits – Caring for You at Every Stage of Life** At Ypê, we believe our people deserve well-being, security, and real growth opportunities. That’s why we offer a comprehensive benefits package designed to support your health, development, family, and quality of life — always with care and affection, the Ypê way. ***(Benefits may vary depending on location and work model.)*** **Your Health Always Comes First** Medical and dental insurance Telemedicine On-site dental clinic Cuidar Program: comprehensive physical, emotional, and social assistance for you and your family Free flu vaccination Life insurance with coverage up to 24 monthly salaries Extended maternity leave of 180 days **Development to Go Even Further** Scholarship program for you and your dependents Educary – adult and youth education program **Well-being, Recognition, and Quality of Life** Monthly basket of Ypê products Christmas basket and children’s kit for your kids Cafeteria offering breakfast, lunch, and dinner Meal allowance Food voucher Payroll-deductible loan Private pension plan PPR – Profit Sharing Plan Charter bus service or transportation voucher to facilitate your daily commute Gym benefit (Wellhub), encouraging an active and healthy lifestyle If you possess the above experiences and competencies, we’re looking for someone just like you! And if this role doesn’t quite match your profile, please share it and help make a difference! ***At Ypê, we value respect and diversity in all its forms and pluralities that make every person unique — including Persons with Disabilities, Race and Ethnicity, Age, Gender, Beliefs, Sexual Orientation, and Gender Identity. Therefore, we invite everyone to join our selection processes. \#EveryoneCounts*** Founded in 1950, Ypê is a 100% Brazilian company and market leader in hygiene and cleaning, committed for over 70 years to people’s well-being, quality of life, and health. **Our culture aims to uphold our core values: Care, Honesty, Humility, Disciplined Work, Sense of Ownership, Simplicity, and End-to-End Quality.** Headquartered in Amparo, inland São Paulo, Ypê operates five additional manufacturing units: Salto (SP), Anápolis (GO), Goiânia (GO), Simões Filho (BA), and Itapissuma (PE). We offer a diverse portfolio of products, organized into three categories: household cleaning, laundry care, and personal hygiene. We seek people who transform environments, live with optimism, and consistently deliver their best for consumers and the business. People driven by innovation, who adapt quickly, act like owners, honor their commitments, and take actions that contribute to the future of our people and the planet. **Shall we create a world that inspires care?** We are over 7,000 employees who believe in the power to transform the world. If you think the same way, join us!