Junior Customer Service Analyst

Description

Do you want to be part of a company that values customer relationships and strives for excellence in every interaction? If you are a communicative, organized, and passionate individual committed to delivering high-quality experiences, this opportunity may be for you! We are seeking a **Junior Customer Service Analyst** to work in **Jundiaí/SP**, directly contributing to the satisfaction and loyalty of our customers. **Responsibilities and duties** **What you will do:** * Provide agile, courteous, and effective customer service via phone, WhatsApp, and e\-mail * Perform complete registration of new customers in the CRM system * Register, manage, and track service requests, ensuring timely and high-quality service delivery * Conduct follow\-up on leads (internal and external) in the CRM system * Collaborate with internal departments and partners to identify solutions * Contribute to continuous improvements in customer service processes * Keep the database updated and well-organized **Requirements and qualifications** **Success indicators (KPIs)** --------------------------------- * Adherence to service level agreements (SLAs) * Increase in NPS (Net Promoter Score) * Reduction in complaints and rework * Customer loyalty and engagement * Lead conversion and tracking * Active contribution to process improvement **Requirements and qualifications** ------------------------------ * Completed undergraduate degree * Proficiency in Excel * Experience with CRM systems * Strong verbal and written communication skills **Preferred qualifications:** * Knowledge of SAP **We seek a professional who:** * Demonstrates strong customer orientation * Is empathetic, proactive, and communicative * Possesses organizational skills and attention to detail * Can handle multiple tasks simultaneously * Practices active listening and possesses quick reasoning * Focuses on problem-solving * Shows responsibility, initiative, and collaboration **Additional information** * National health insurance (Unimed) * Dental insurance (optional) * Life insurance \+ pharmacy allowance \+ telemedicine * Transportation voucher * On-site cafeteria * Wellhub (Gympass) – health and wellness program * Zenklub – psychological support (free sessions) * University tuition discount program (up to 60% off) Birthday day off * Brasif Máquinas is a distributor of the following brands: Case Construction, one of the world’s leading manufacturers of construction equipment; Hyster\-Yale, the global leader in material handling equipment; and FPT Industrial, with Brasif Máquinas being the first master distributor in Brazil for FPT Industrial engines used in vans, trucks, buses, construction and agricultural machinery, marine applications, and power generation. Additionally, we operate a robust RENTAL business specializing in material handling solutions. We serve markets including Construction, Mining, Machining, Energy, Oil & Gas, Material Handling, and others. We are present in the country’s main economic centers, operating in São Paulo, Mato Grosso, Mato Grosso do Sul, Minas Gerais, Rio de Janeiro, Espírito Santo, Goiás, Tocantins, Distrito Federal, and Paraná (rental services only). Our objective is to ensure maximum operational availability and help our customers achieve progressive and sustainable productivity. Therefore, we are committed to continuously qualifying our technical team and rigorously selecting suppliers and partners to deliver the lowest total cost of ownership for the products we sell, thereby providing our customers with maximum operational efficiency. Connect, understand, and deliver the best solution. That is our mission!