You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems and their derivatives (versions, releases, and corrections), as well as handling communication networks, supporting users with questions about standard market applications, among others; Responsibilities: * Detect and resolve, both corrective and preventive, possible issues in IT equipment; * Check the condition of IT equipment; * Support the CONTRACTOR's users during in-person, teleconference, and videoconference meetings by organizing and setting up equipment; * Perform on-site activities to resolve incidents or service requests, or to conduct inspections; * Fabricate network cables and perform basic verification and identification of UTP cabling infrastructure problems; * Identify and resolve issues related to network points; * Implement network resource sharing; identify problems in UTP cabling infrastructure; * Support troubleshooting of physical issues in LAN, WAN, and WLAN within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and parts provided and paid for by the CONTRACTOR, provided such equipment is out of warranty; * Install, update, and configure Antivirus security systems and supported Operating Systems (O.S.)—currently Windows and Chrome—and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the contractor; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories at the respective DE and its UEs; * Install network cards and update drivers; * Replace computer supplies such as ink cartridges and toners (provided by the CONTRACTOR); * Perform data loading, purging, and transfer on storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve technical issues, failures, and non-conformities presented by computing resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim procedures with suppliers of equipment or services under active warranty. Requirements * Completed higher education * Experience in IT support, both remote and on-site.