IT Support Analyst [ITU]

Description

Job Summary: A technical support professional responsible for the installation, configuration, management, and maintenance of hardware, software, and networks, providing remote and on-site user support. Key Highlights: 1. Remote and on-site technical support for hardware and software. 2. Installation, configuration, and management of computing resources. 3. Resolution of IT issues and user support for standard applications. You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks, assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and proactively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR's users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve issues related to network ports; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support physical troubleshooting of LAN, WAN, and WLAN, within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and components supplied and funded by the CONTRACTOR, provided such equipment is out of warranty. * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories within the respective DE of allocation and its UEs; * Install network cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve problems, failures, and technical non-conformities exhibited by deployed or newly integrated computing resources (hardware and software); * Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers under active warranty. Requirements * Completed undergraduate degree * Experience in IT support, both remote and on-site. * Availability to use personal vehicle