Store Manager

Description

Job Summary: Store Manager responsible for supervising and managing daily operations, sales targets, profitability, and a motivated team. Key Highlights: 1. Challenging and rewarding leadership position 2. Opportunities for growth within the company 3. Comprehensive management of store operations, team, and strategies The Store Manager position is a leadership role in a retail store, responsible for overseeing and managing all daily store operations. The ideal candidate for this position must possess proven leadership, management, and decision-making skills, as well as strong knowledge of sales, customer service, and team management. The Store Manager is responsible for ensuring the store operates efficiently, meets sales and profitability targets, maintains a motivated team, and delivers excellent customer service. The candidate must have excellent communication skills, the ability to work under pressure, and a strong commitment to meeting customer expectations and needs. Additionally, it is important that the Store Manager stays updated on market trends, new products, and best practices in retail. This is a challenging yet highly rewarding position with opportunities for growth within the company. ✓ Manage the entire commercial department; ✓ Develop strategic plans for marketing, sales, and communications; ✓ Implement activities and coordinate their execution; ✓ Advise the executive board and company departments; ✓ Manage human resources, including hiring, termination, and employee administration regarding working hours, vacations, etc.; ✓ Administer material and financial resources; ✓ Promote safety, health, and quality conditions; participate in the company’s strategic decision-making process; ✓ Participate in formulating company policies; ✓ Develop and establish sales strategies; ✓ Control store assets and loaned equipment (beer dispensers, cylinders, barrels, bottle coolers, containers, table sets, thermal boxes, etc.); ✓ Control and inspect the vehicle fleet; ✓ Verify cleanliness, proper arrangement of merchandise on shelves, refrigerators, and cold rooms, and arrange restocking when necessary; ✓ Place purchase orders as instructed by the system; ✓ Control receipt of goods and deliveries; ✓ Monitor deliveries made by delivery personnel and motorcycle couriers; ✓ Manage inventory, aiming to reduce shrinkage; ✓ Control and arrange storage space for returns; ✓ Train staff on customer service, cash handling, and sales—covering sales campaigns, promotions, product launches, daily/weekly/monthly offers, shelf pricing in gondolas, refrigerators, and islands, and tracking sales performance of high- and low-turnover items; ✓ Monitor margins, TTV, and TTC; conduct weekly price surveys at major AS stores, convenience stores, and wholesale outlets; ✓ Train coordinators and other staff members; ✓ Supervise customer service in-store, via delivery, and drive-thru; ✓ Set monthly targets for revenue, shrinkage, operational costs, etc.; ✓ Lead the team toward achieving targets, boosting team morale, and fostering a positive work environment; ✓ Resolve conflicts involving employees, providing feedback (strengths and areas for improvement for each staff member); ✓ Maintain individual employee personnel files; ✓ Train and motivate the team, and propose the weekly work schedule and time-off rotations; ✓ Verify and supervise timecard control and recordkeeping; ✓ Participate in interviews and onboarding of new employees; ✓ Issue invoices for sellable and non-sellable items; ✓ Verify entries and submit weekly reports to the Accounting Office; ✓ Organize and maintain document archives, including Articles of Incorporation, various contracts (loan agreements and others), employee folders, and store documents; ✓ Submit timecards to HR at the Accounting Office; ✓ Collect payroll signature confirmations; ✓ Prepare documentation for new employees; ✓ Schedule periodic medical examinations; ✓ Complete reports established by the executive board; ✓ Supervise cash register opening and closing; ✓ Perform bank deposits; ✓ Monitor and propose actions for overdue receivables; ✓ Conduct weekly reconciliation of sales vs. system vs. bank records (cash register balancing).